Residential Solutions
Frequently Asked Questions
Heating and Air Systems
How much is a service call?
The cost of a service will depend on several things, depending on the parts and labor that are involved in the repair. Our technicians will take a look at your situation and he will give you an upfront price and get your approval before we proceed.
Do you give free estimates?
Yes, on replacement jobs for water heaters, heating and air systems, duct work, sewer, water, and gas lines. We also offer free estimates on large commercial or residential remodel jobs. Call us at 940-692-4600 to schedule your free estimate.
What are your normal business hours?
Monday – Friday 8:00 am to 5:00 pm but we are available 24 hours a day for emergencies. Just call 940-692-4600 and our answering service will have one of service technicians call you back.
Can I schedule an appointment for an exact time?
We do our best to work within your schedule, but unfortunately it is difficult to schedule an exact appointment time for service work. We do offer first calls in the morning at 8:30 am. We know that you have a busy schedule also, so we are also happy to call you at work or on your cell phone before we head out so that you don’t have to wait around on us all day.
Do you go out of town?
Yes we will service homes and businesses out of town. Mileage fees may apply so please feel free to contact us at 940-692-4600 for more information.
What guarantees or warranties do you offer on your services and products?
We warranty parts and labor on all new installations including water heaters, coils, condensers, furnaces, sewer, water, and gas lines for 1 year. We warranty the labor on all repairs for 90 days and the parts are under warranty for 1 year from installation. We also offer extended warranties on installations. Please contact us for more information about extended warranties.
Can you do the work if I have an extended home warranty?
Yes we can. We do not work directly with home warranty companies, but we will be happy to diagnose the problem and speak with your representative at your home warranty company to help get you compensated for your out of pocket expenses.
Is there anything I can do to make my current system last longer?
One of the easiest ways to extend the life of your heating and air system is to change your air filters every 30 days. Dirty filters can reduce your system’s efficiency and result in more frequent repairs. Pre-season tune ups are also highly recommended for your system. We offer a planned maintenance program for residential customers that offers check up visits for the spring and fall. We have more information regarding our residential planned maintenance program below or to set up your contract please contact our office at 940-692-4600.
Plumbing
How much is a service call?
Again, the cost of a plumbing call will depend on several things such as parts and labor involved in the repair. Our plumbers will take a look at your situation and he will give you an upfront price and get your approval before we proceed.
Heating and Air Systems
How much is a service call?
The cost of a service will depend on several things, depending on the parts and labor that are involved in the repair. Our technicians will take a look at your situation and he will give you an upfront price and get your approval before we proceed.
Do you give free estimates?
Yes, on replacement jobs for water heaters, heating and air systems, duct work, sewer, water, and gas lines. We also offer free estimates on large commercial or residential remodel jobs. Call us at 940-692-4600 to schedule your free estimate.
What are your normal business hours?
Monday – Friday 8:00 am to 5:00 pm but we are available 24 hours a day for emergencies. Just call 940-692-4600 and our answering service will have one of service technicians call you back.
Can I schedule an appointment for an exact time?
We do our best to work within your schedule, but unfortunately it is difficult to schedule an exact appointment time for service work. We do offer first calls in the morning at 8:30 am. We know that you have a busy schedule also, so we are also happy to call you at work or on your cell phone before we head out so that you don’t have to wait around on us all day.
Do you go out of town?
Yes we will service homes and businesses out of town. Mileage fees may apply so please feel free to contact us at 940-692-4600 for more information.
What guarantees or warranties do you offer on your services and products?
We warranty parts and labor on all new installations including water heaters, coils, condensers, furnaces, sewer, water, and gas lines for 1 year. We warranty the labor on all repairs for 90 days and the parts are under warranty for 1 year from installation. We also offer extended warranties on installations. Please contact us for more information about extended warranties.
Can you do the work if I have an extended home warranty?
Yes we can. We do not work directly with home warranty companies, but we will be happy to diagnose the problem and speak with your representative at your home warranty company to help get you compensated for your out of pocket expenses.
Is there anything I can do to make my current system last longer?
One of the easiest ways to extend the life of your heating and air system is to change your air filters every 30 days. Dirty filters can reduce your system’s efficiency and result in more frequent repairs. Pre-season tune ups are also highly recommended for your system. We offer a planned maintenance program for residential customers that offers check up visits for the spring and fall. We have more information regarding our residential planned maintenance program below or to set up your contract please contact our office at 940-692-4600.
Plumbing
How much is a service call?
Again, the cost of a plumbing call will depend on several things such as parts and labor involved in the repair. Our plumbers will take a look at your situation and he will give you an upfront price and get your approval before we proceed.